Prior to hiring Gentle Hands HC I communicated with Ms. Johnson several times. She was very comforting and reassuring about the service they provide. My sister an aunt, who were providing the most care for my mother, was concerned about leaving a stranger to care for our mother. The aid came in and provided the care like a true professional. She arrived early so that she ready to work at the given time. She was always respectful, humble and courteous. She treats our mother with concern and tenderness; ask questions and offers suggestions about her care. The family is extremely happy with this agency.